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	Cyprus Holiday Villas

Complete Customer Care

K.L.G's first passions and priorities are, reliability and customer care for you, your property and your guests.
We include as standard a meet and greet service, information pack and a basic essential welcome pack.

Meet and greet service

We commit to meet your customers at your door at point
of first arrival. During this service we show your guests around your property, explain how to use all appliances
and take them through the information pack making them
aware of the feedback form, let us know form and all our
contact details.

The booklet will aid your guests in making the most of their holiday and keeping additional call out charges to a minimum.

Information pack

This crucial booklet contains essential information unique
to your property.

The book contains the following information:

•	Description of area - points of interest;
•	Basic instructions for air con, oven, hob, extractor and satellite equipment where applicable;
•	Local taxi numbers;
•	Description of local amenities i.e shops, restaurants, bars etc;
•	Emergency phone numbers including local medical centres, doctors, chemists and our 24 hour call out number; and
•	A handy credit card sized information card detailing property address, our contact details and emergency numbers.

Welcome pack

A small essential welcome pack is provided free of charge for your guests when you choose either our standard or premium package, any other items or special requests can be included for a small charge.

The pack contains:

•	1x1ltr of still mineral water;
•	1x1ltr of milk;
•	1x1 loaf of white bread;
•	1x butter;
•	Tea/coffee/sugar;
•	1x1ltr fruit juice; and
•	Preserves.